Please remember that your trash must always be set out before 7 am of your collection day. Weeks in which holidays fall, a specialty program is being carried out, a change in drivers due to vacation or illness and weather conditions all can be cause for the collection truck to come earlier than usual. If your cart is not out at the set out location when the collection vehicle arrives to collect your trash the driver notifies the office. You are allowed one (1) late set out; if you call and request collection of your trash AFTER the truck has been there, the office will notify the crew and an effort will be made to send them back that same day. It could be the next work day before they return to collect your properly prepared trash. However, a second violation/late set out request to return for collection will require you to attach two $4 yellow trash tags to your cart with the lid fully closed and extra trash tagged, otherwise you will need to hold your trash until your next collection day and attach trash tags to any extra bagged trash that does not fit in your cart with the lid fully closed. Crews will NOT be sent back for chronic repeat offenses.
Once in a while staff does miss someone, so to report that your trash was missed send an email to firstname.lastname@example.org and provide your name and address and describe the problem.