Burlington Municipal Waterworks

PLEASE NOTE: Our office will be closed Thursday, July 1st, for our end-of-fiscal year system updates. We will also be closed Monday, July 4th, in observance of the July Fourth holiday.


Burlington Municipal Waterworks services the communities of Burlington, West Burlington and surrounding rural areas.
Main Office
500 N 3rd Street
Burlington, IA 52601
Phone: (319) 754-6501
Fax: (319) 754-5492
Office Hours
Monday through Friday 7:30 am to 4:30 pm
After Hours Emergencies ONLY
        (319) 752-7611   


Payment Options

Payments can be made:
  • Online Payment Website
  • Phone Toll Free 1-888-394-8686 to use debit/credit card.
  • In our office located at 500 N 3rd St - checks, cash, money orders, or debit/credit cards accepted.
  • In the drop box outside our office - personal checks, money orders, or cash accepted.
  • Direct Payment Plan Form (PDF)
     Must print form, complete, sign, and return to our office with a voided check.

Water Tower on Agency St

Water Tower

Information About Your Drinking Water

Our disinfection process uses chloramines (chlorine and ammonia). View more information (PDF), and answers to most frequently asked questions, and information for two groups of people who need to take special care with chloraminated water: kidney dialysis patients and persons who keep fish, aquatic or semi-aquatic life. This information packet can also be picked up at our main office located at 500 N 3rd Street in beautiful downtown Burlington.

Additional Information

Informational Brochure (PDF) 
Billing Schedule (PDF)
Schedule of Rates (PDF) 
Why is my water cloudy sometimes?
Tips to Prevent and Recover from Frozen Pipes
Questions about trash
Questions about Sewer Use Fees

Consumer Confidence Reports