Burlington Municipal Waterworks

Your Drinking Water

Our disinfection process uses chloramines (chlorine and ammonia). View more information (PDF), and answers to most frequently asked questions, and information for two groups of people who need to take special care with chloraminated water: kidney dialysis patients and persons who keep fish, aquatic or semi-aquatic life. This information packet can also be picked up at our main office located at 500 N. 3rd Street in beautiful downtown Burlington.

Public Notification of Monitoring Violation: Violation Information (PDF)

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Waterworks Payment Options

Direct Payment Plan:  Authorizes Burlington Waterworks to automatically withdraw the current amount due from your checking account. Direct Payment Plan Form (PDF). Forms are also available at our main office.

By Phone at 1-888-394-8686: Payments can be made using a credit/debit card over the phone with no additional fee. Must have account # and address to make payments.
 
 Pay Online:   The online utility billing application gives you access to your account 24 hours a day,365 days a year with the ability to view real time balances, payment amounts, and billing due dates. Metered accounts can view detailed consumption history.    Online Payment Website
 
Or visit our main office at 500 N 3rd Street in beautiful downtown Burlington: Payments can be made via cash, check, money order, cashier’s check, credit/debit card with no additional fees.
 
 PLEASE NOTE: Payments can be applied to your account at any time (daily, weekly, monthly).
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Additional Information

Informational Brochure (PDF) 
Billing Schedule (PDF)
Schedule of Rates (PDF) 
Why is my water cloudy sometimes?
Tips to Prevent and Recover from Frozen Pipes
Questions about trash
Questions about Sewer Use Fees

Consumer Confidence Reports

• 2019 Consumer Confidence Report (PDF)
• 2018 Consumer Confidence Report (PDF)
• 2017 Consumer Confidence Report (PDF)
• 2016 Consumer Confidence Report (PDF)
• 2015 Consumer Confidence Report (PDF)